Transforming Health Care Delivery with “Design for Impact”

To better respond to rapidly evolving needs in health care, Atrium Health has adopted an approach to business model innovation called “Design for Impact.” This process revolves around interviewing patients, clinicians and other stakeholders to better understand issues affecting specific areas of health care delivery, and then assessing ideas for potential solutions based on three key principals: feasibility, desirability and viability. This report presents case studies of three areas in which Atrium Health employed the Design for Impact process to transform care delivery: dialysis, community clinics and stroke care. These successes demonstrate how Atrium Health used Design for Impact to deliver patient-centered care that improved health outcomes and patient satisfaction, while also driving cost savings.