Video visits with your primary care provider, specialist or care team

In order to meet with your primary care provider, specialist or another member of your care team via video from your computer, you’ll need a LiveWell account.

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Step 1: Sign up for a LiveWell account

If you don’t have a LiveWell account, sign up for one now.

• If you received an account activation text message or email, click the link in that message and follow the prompts to complete your account setup.
• If you do not have an account activation text message or email, go to the LiveWell sign up page and follow the prompts to create an account.

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Step 2: Begin your visit

About 15 minutes before your appointment time, follow these steps to check in and begin your visit:

1. Sign in to LiveWell.
2. Go to Visits then Appointments and Visits.
3. Find your video visit appointment and select Details.
4. Select PreCheck-In and follow the prompts to complete your PreCheck-In.
5. Select Begin Visit in LiveWell. Follow the prompts and sign in to your video visit. Wait for your provider to appear and then participate in your visit. Please allow up to 30 minutes for your provider to join.
6. Once you’re done meeting with your provider, select Leave Meeting.

For additional help, watch our video:

• How to start a video visit

Note: Please disable pop-up blockers to ensure your video visit runs smoothly. Select your browser to get help on how to do this:

• Chrome
• Firefox
• Internet Explorer
• IE Edge
• Safari

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Step 3: After your visit

Get information about your visit and complete the survey to tell us about your experience.

1. Sign in to LiveWell.
2. Select Messaging then Message Center.
3. Select the message from your video visit.
4. Read the note from the provider and complete the survey.

In order to meet with your primary care provider, specialist or another member of your care team via video from your mobile device, you’ll need a LiveWell account and the LiveWell with Advocate Aurora Health app.

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Step 1: Get the LiveWell app

Download the LiveWell with Advocate Aurora Health app to access your account from your mobile device.

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Step 2: Sign up for a LiveWell account

From the LiveWell app, tap Create an account at the bottom of the screen and follow the prompts to create an account.

Note: If you received an account activation text message or email, click the link and follow the prompts.

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Step 3: Begin your visit

About 15 minutes before your appointment time, follow these steps to check in and begin your visit:

1. Sign in to your LiveWell app.
2. Select your video visit appointment from the Appointments section of the home screen.
3. Select Go to PreCheck-In
   1. Follow the prompts to complete your PreCheck-In.
   2. Once your PreCheck-In is complete, select Close.
4. Select Begin Visit. Please allow up to 30 minutes for your provider to join.
5. Once you’re done meeting with your provider, select Leave Meeting.

For additional help, watch our video:

• How to start a video visit

Note: Please disable pop-up blockers to ensure your video visit runs smoothly.

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Step 4: After your visit

Get information about your visit and complete the survey to tell us about your experience.

1. Sign in to your LiveWell app.
2. Select the Message for you alert that appears in the Notifications section of the home screen.
3. Select the message from your video visit.
4. Read the note from the provider and complete the survey.