Urgent care video visits

Urgent care video visits are a way to get medical care with a video call. You can start one from the comfort of home – or wherever you happen to be – on a mobile device or a computer. These video visits are private and secure.

Before your visit, you'll want to get your mobile device or computer set up with the technology you'll need to see and hear the provider you'll see. When it's time for your urgent care video visit, the provider will evaluate your symptoms and tell you what to do next, so you can get back to being you.

If you've requested a video visit with your primary care provider, specialist or another member of your care team, you'll find those instructions here.

The easiest way to meet with an urgent care video visit provider via video from your computer is to sign up for a LiveWell account.



Step 1: Sign up for a LiveWell account

If you don’t have a LiveWell account, you can sign up for one now. You can also start an urgent care video visit as a guest.

  • If you received an account activation text message or email, select the link in that message and follow the prompts to complete your account setup.
  • If you do not have an account activation text message or email, create your LiveWell account now.


Step 2: Begin your visit

  1. Visit LiveWell and sign in, or start your visit as a guest.
  2. Follow the steps to request your video visit and complete PreCheck-In.
  3. You can choose to wait in the virtual waiting room and you'll be notified when the provider is ready to start your video visit. However, we recommend starting your visit after PreCheck-In so you don't miss this important notification.
  4. To start your video visit, select Begin Video Visit in LiveWell and sign in. Wait for the provider to appear and then participate in your visit.
  5. Once you’re done meeting with the provider, select Leave Meeting.

Note: Please disable pop-up blockers to ensure your video visit runs smoothly. Select your browser to get help on how to do this:



Step 3: After your visit

Get information about your visit.

  1. Sign in to LiveWell.
  2. Open the menu and under My Record, select Visits.
  3. Go to your visit date and select View After Visit Summary.
  4. Read the note from the provider.

In order to meet with an urgent care video visit provider via video from your mobile device, you’ll need a LiveWell account and the LiveWell app.



Step 1: Get the LiveWell app

Download the LiveWell app for your mobile device.

 



Step 2: Sign up for a LiveWell account

From the LiveWell app, select Create an account at the bottom of the screen and follow the prompts to create an account.

Note: If you received an account activation text message or email, select the link and follow the prompts.



Step 3: Begin your visit

  1. Sign in to your LiveWell app.
  2. Open the menu and under Find Care, select Urgent Care Video Visit.
  3. Follow the steps to request your video visit and complete PreCheck-In.
  4. Select Begin Visit and wait for the provider to join.
  5. Once you’re done meeting with the provider, select Leave Meeting.

Note: Please disable pop-up blockers to ensure your video visit runs smoothly.



Step 4: After your visit

Get information about your visit and complete the survey to tell us about your experience.

  1. Sign in to your LiveWell app.
  2. Open the menu and under Communication, select Messages.
  3. Select the message from your video visit.
  4. Read the note from the provider and complete the survey.

Frequently asked questions

Please view our comprehensive frequently asked questions resource page.




Contact us

If you need help with LiveWell, contact our support team at 855-624-9366 or via email.